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Episode 42: How to Handle a Canceled Wedding

Episode 42: How to Handle a Canceled Wedding

Episode 42: Show Notes

Happy Valentine’s Day, lovers! Or should we say … anti-Valentine’s Day? On this episode we are covering a topic that doesn’t get a lot of love: What to do when a client wants (or needs) to postpone or cancel their wedding. There are a variety of reasons why a client might need to cancel their event, and none of them are good. How you handle a canceled event depends mainly on the circumstances, and what your contract states. So grab some chocolates and champagne and settle in for some tough but necessary wedding biz education.



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Key Takeaways:

  • What is the line between therapist and wedding pro?
  • What is the vendor’s responsibility when a client cancels?
  • Be sure your contract covers cancellations.
  • If money is due to you, you’ll have to determine if it’s worth it to pursue collection.

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Episode 42: How to Handle a Canceled Wedding

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Episode 41: How to Safeguard Your Biz Against the Unexpected

Episode 41: How to Safeguard Your Biz Against the Unexpected

Episode 41: Show Notes

Have you ever stopped to think about what would happen if you were suddenly unable to work? It’s a scary thought, right? Well, it’s what happened to this weeks guest, wedding planner Margaux Fraise, and she’s here to tell us how she not only survived but thrived – and overcame her emergency situation. With a little forethought and preparation, you can safeguard your biz against the unexpected as well. Find out how, right now!



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Our Guest – Margaux Fraisé

Margaux is the Owner + Creative Director or Harmony Creative Studio, a boutique wedding planning firm located in Los Angeles, California. She loves minimal style with a twist, anything chocolate and watching episodes of ‘The West Wing” over and over. She has been happily married to her husband Chad since 2012, and together they have an adorable terrier mix named Clarence who basically runs their life. She is also a Wedding Biz Educator + Motivational Speaker, ‘ENTJ’ and recovering fashion addict. You can find Margaux on Instagram here.

Key Takeaways:

  • Evaluate the health of your business (workflow, employees, systems, finances).
  • Figure out your business insurance needs. Don’t wait until an emergency happens to ensure anything you need to do your job – physical equipment especially.
  • Work with an insurance broker to determine your specific insurance needs – both business insurance and medical insurance.
  • Prepare! Make sure your systems and processes are in order in case of emergency.
  • Take a good, long look at your contract. Make sure you have language that specifically addresses emergencies (force majuere, etc).
  • Figure out how to alter your day-to-day behavior to stay positive and productive.
  • Once you are out of the woods with your emergency situation, be sure to reflect on what you can do to prepare for the future.
  • Re-asses your business needs and wants and go back to the beginning: Evaluation.

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(This section may contain affiliate links)

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Episode 41: How to Safeguard Your Biz Against the Unexpected

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Episode 40: Working on the Go

Episode 40: Working on the Go

Episode 40: Show Notes

Raise your hand if you walk away from your laptop only to pick up your phone and continue working. Yeah, us too. Since we now carry pocket computers around with us all day, this week we are talking about our fave apps for working on the go. Because you know you’re going to be working, so you may as well maximize your awesomeness. From emails to photo editing to responding to client reviews, we’ve got an app for you! Let’s go Rockstars!

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Key Takeaways:

  • There are so many ways you can use your mobile device to stay connected to your business.
  • Set up your mobile signature to indicate that you are responding on the go.
  • Use business apps like Google My Business and the WeddingWire for Business to respond to client reviews
  • Keep a running list of hashtags in your Notes app.
  • Keep all of your apps grouped together by type – especially all of your Social Media apps
  • Use the Facebook Pages app to work on your page without all the noise of the full Facebook app.
  • Working via mobile is both a blessing and a curse – be sure to set your own office hours and don’t work 24/7.

We Mentioned:
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Our IG Accounts! 

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Episode 40: Working on the Go

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Episode 39: All About Inquiries

Episode 39: All About Inquiries

Episode 39: Show Notes

Wedding Pros: It’s that time of year again! Get ready, because it’s officially Inquiry Season! What? That’s not what you call it? Listen in as we deep dive into all things Inquiry: response times, canned emails, messaging, knowing your calendar, emails vs. phone calls, and even the psychology of the sales process. Whew! There’s a lot to cover, and we dig through it all! Let’s go, Rockstars!



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Key Takeaways:

  • Use email templates to make the process easier.
  • Always know your availability! You should be able to check your calendar from anywhere.
  • Response time is CRITICAL. ASAP, and no more than 24 hours.
  • Always respond to the client in the manner in which they contacted you. If they email you, email them back! If they call you, call them back!
  • Give clear concise direction – one Call to Action- just pick one thing your potential clients have to do to communicate further with you.
  • The inquiry process and methods of communication need to be controlled by the business owner, not the client.
  • Send a “Closing the Loop” email to end the inquiry process and to combat being “ghosted”
  • Use your contact form to give a sense of your pricing. Use a drop-down of budget ranges on your contact form.

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(This section may contain affiliate links)

Come see us in person! 

Alt Summit (Alt Oasis), Palm Springs – March 24-29, 2019 Use code: ROCK for $50 off your ticket!
WeddingMBA, Las Vegas – October 14-16

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Episode 39: All About Inquiries

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Episode 38: 6 Top Hacks for Successful Creative Business Owners

Episode 38: Top Hacks for Successful Creative Business Owners

Episode 38: Show Notes

We are keeping our January resolutions to you going strong with this weeks episode! This week, we talk about the top hacks of Creative Business Owners. If you are overwhelmed and wondering which part of your biz needs to be Marie Kondo-ed, we’ve got your back. Just start here. Just do these six things, and you’ll be starting the year off like the rockstar you know you are. Let’s get to it!

Our Guest – Mac Hughes
Episode 38: Top Hacks for Creative Business Owners
Mac Hughes is a business management software guru and notorious fashionista among friends and coworkers alike. She graduated from Cal Poly San Luis Obispo with a degree in entrepreneurship and dove head first into her career. She has worked alongside the tech pro’s at MINDBODY and HoneyBook for a combined 5 years of experience in helping business owners adopt processes for streamlining their passions. If she’s not busy at her desk at work, you can probably find her crafting some home brew in the garage or digging up vintage finds for her own side hustle: her Etsy shop, OneBabesTrash.

Key Takeaways:

  • Set clear, actionable goals.
  • Organize your processes.
  •  Automate: Don’t freak out. Use email templates, canned responses, and other smart solutions for tasks you find yourself doing repeatedly.
  • Automate the back-end, not the client facing experience.
  • Price Confidently. Aka, raise your prices, Y’all!
  • Make it easy for your clients to pay you. Take online payments!
  • Take time for yourself! Your clients will be able to tell when you are stretched too thin and at the end of your rope.

We Mentioned:
(This section may contain affiliate links.)

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Episode 38: Top Hacks for Successful Creative Business Owners